Tech Industry Career path- My Story
Posted by admin in internet safety on April 22nd, 2009
Having worked in the technical field for the last thirteen plus years, the question of “How do I get into the technical field?” comes up frequently from friends and acquaintances. Before addressing the question, let me share some personal insight. I had been in the sales and marketing field for over ten years before taking the leap. My first child was born, and I remember working twelve hours a day. I worked all the time. I found myself driving twenty minutes home during my lunch, and seeing my son for about fifteen minutes before driving back to work. This went on for about six months. Finally I said enough! I am not going to miss out on my son growing up. I need a “regular” job. I had no idea what that job might be. I had no idea where I would go. I did know that I was determined to make a change. The organization I was working for was experiencing slow sales, and needed to reduce staff. This was my opportunity! I volunteered to be laid off. The one and only time I have ever had to file for unemployment. Initially, I spent time with my family, and enjoyed having a new son. Then I began to really evaluate what it was that I wanted to do. What did I enjoy? What fit my personality? During this period I decided to purchase a PC. I would be able to file my unemployment claims and look for potential career opportunities. I will never forget bringing the PC home and hooking it up using this huge “Treasure map” brochure, showing wires and connections, inputs and outputs, etc.. Once I had that set, I turned it on. I was excited and determined. Finally, the Windows 95 logo came up. I logged in. Nothing! What do I do? What is this thing? Needless to say, after a few weeks of “playing” I started to learn how to navigate around. Over the next several weeks, I must have blown up that computer ten times. I think the “recovery” disc was getting worn out. In the meantime, I went down to the unemployment offices and met with a counselor. She asked what I wanted to do for a career. I told her that I was burnt out from being in sales, and didn’t think I could succeed in another sales position. Then she asked me a question that changed my life forever. What do you enjoy doing at home? I laughed, because the first thing that came to mind was, “I like blowing up then fixing my new computer”. She asked me how I was at math. I had always been good with math and it is one of the few disciplines in school that I actually enjoyed. When I walked out of her office, she had signed me up for a three month course sponsored by a local community college, for something called A+ Certification. I was excited. I knew computers would continue to explode. I took the course, passed the exam and I was on my way. On the other hand, we were broke. I had been making somewhere in the neighborhood of 50,000 dollars in sales. Now I was making $280.00 per week on unemployment. As soon as I passed my exam, I went to a job fair. I was immediately hired by a local computer consulting firm. I was working 8-6 everyday, building computers from scratch. My salary was $23,000 per year. This was less than half of what I made in sales. But the potential was there. It had to be. In less than a year with the company, I started going on support calls, obtained my Microsoft MSCP certification for Windows NT, and received an offer from a health care company for twice my salary and three times the benefits. I jumped at the opportunity. I worked my way up over a ten year period with that company, gaining many different certifications, and becoming a subject matter expert in various technical disciplines. I have since left the organization, and work as a consultant for a software company. So, you are wondering at this point, where does all of this fit into the question “How do I get into the technical field?” Well, first and foremost, make sure you have a passion for technology. Are you a problem solver? Are you the kind of person who enjoys a constantly changing industry? Do you enjoy learning continually? Technology may just be for you then. You don’t have to take a three month course. Start with your own computer. Buy exam prep software or purchase books. Take the A+ certification exam. Put a good resume together. Send it out, go to job fairs and pound the pavement. There are many companies who need entry level support. You may have to set realistic expectations to get in the door. There is no magic bullet. I had to take a 50% decrease in salary for the first year. Within ten years I more than doubled the income I was making in sales. I still speak with some of the people I knew, and they are still making that same $50,000. Once you are working in the industry, there are some key strategies to keep in mind if you would like to both climb in rank, and protect your position. I think the number one strategy is to continually make sure you are perceived as valuable to the company. This is a win for you as well as your employer. With layoffs, outsourcing, and fierce competition due to the economy, you absolutely need to be the “go to” guy or girl. The technique I used the most was to seek out opportunities within the company, where there was little or no expertise. I would learn that technology and become indispensible. For me, this area was in our ecommerce environments. SSLVPN, Load balancing, DNS. The specific discipline is not important. Seek out technologies within your organization where there is a lack of expertise. Become an “SME” (Subject matter expert). If and more likely when, there are job cuts or outsourcing, it is amazing how quickly your name is passed over for the “cut list” if you are an SME for a specific discipline. As with all things in life and industry, bring passion, determination and a good work ethic into your endeavors and you can’t help but be successful.
Xbox 360 Internet and gaming controls, Internet Safety
Posted by DIGG in internet safety on April 21st, 2009
Like many parents of teen or preteen children, I have been concerned with gaming consoles. Not only usage, but the online experience. Do we know what games our kids are playing in the dark recesses of their rooms? That scary place no parent in their right mind wants to enter. Do they have a chat pad? Are they online with their consoles? Who are they talking to? What are they saying? If they have Microsoft points, what movies are they watching? We are so concerned about the Internet. We are worried about our kids safety online. If you have read my other articles, I talk a lot about how to protect your computer from viruses, spyware, malware etc.. I talk about protecting children’s identities online, particularly in light of some of the things we see in the news. The Craigs list killer etc… But in today’s electronic world, alas,all roads lead to the internet. Think about it. Does your child spend more time on Xbox 360 Live, or do they use the computer to go online? My guess is that more and more the vehicle of choice is a gaming console. The good news is that there are parental controls we can utilize on gaming systems. Undoubtedly, you will be branded as the strict parent, and everyone else is allowed to use their Xbox or game console without restriction. The funny thing is, hard part is just taking the action. Case and point. I just recently put a code on the cable box in my sons room. He can watch anything that has a rating past PG13. Did he like it? Nope. Did he whine? Yep. After about two days, he calmy comes down and asks if he can watch a particular movie, and if I can put the code in. I looked and the content was age appropriate so I put in the code. Now, it is a routine. If he wants to watch something, he asks. I almost never have to say no, because he will only ask if it is content appropriate. So he doesn’t have to worry about getting in trouble, and can make his own decisions about what might be appropriate, then asks. What is my point? Setup the parental controls on the gaming systems. You can allow them to chat with only certain individuals. You can allow them access to only specific rated movies. You can restrict their gaming access. In the new world of gaming and online access, PC’s are not the only choice. Be aware, be alert, and use the technology to your advantage. You don’t have to spy on them. Let the built in software do the work. This way your kids have access to age appropriate Internet content, without their safety being compromised. You aren’t the bad guy after the initial setup. And your kids, ultimatey will feel good in that they are tempted to do the wrong thing.
Greeting Card Virus, E-cards , Internet Safety
Posted by DIGG in internet safety on April 20th, 2009
Many people have received an online greeting card. Many of us have sent them. It is a nice personal touch to send someone an E-card. Particularly when they are out of the area. Please be extremely careful, if you receive an email that states "Someone has sent you an E-greeting card or something to that affect. The email then provides a link to the website to look at your greeting card. This just happened to me. I knew it was a scam. I knew it was probably a virus, and yes I DID click on the link knowing full well I was taking an awful chance of getting zapped! Actually it was kind of fun tempting fate! I did this because I knew I had all of the latest security programs and they were up to date. I wanted to illustrate here what the results would be. I would not suggest that anyone try this. I could have blown my laptop and data up! The E-card was sent from "webmaster@hallmark.com. If you read my other posts about email phishing scams I point out that if you let your mouse hover over the link and look at the bottom of your browser, it will show you the address of the website you will be taken to. In my case the address was pointing to an address with an executable file ".exe" The address was to a different website, and not to hallmark.com I knew this was a virus or some sort of scam. I clicked the link. In my browser downlaod manager it immediately tried to download the .exe file. At the same instant my Trend Microvirus scan came up and deleted 4 different viruses. I give them high marks for having a great product. And you can always go to House Call on their website in a bind, if your computer is infected. Trend Micro Small and Medium Worry-Free Business Bottom line here, is if you aren’t sure if it is a trusted website, If you don’t know exactly how to put the mouse over the link and see if it is really trying to direct you to a different website than what is advertised, don’t click the link. Feel free to comment on this or ask a question.
Work at Home, Email Scams, Online Surveys & MLM
Posted by admin in internet safety on April 16th, 2009
We have all been bombarded with Email, mostly Spam, Get rich quick schemes, MLM ads (Multi Level Marketing) Government Grants. I have already posted about the HSBC Phishing scam. I have had enough! Today I thought we could look at a different angle of Internet Safety and ways to protect against not only online scams, but so called “Legitimate” opportunities of hitting it big. Changing your life, buying expensive cars, going on great vacations. Are there good opportunities out there? Yep there are. Will you make it “big”? Maybe, it is possible. Let’s take a look one by one and do some analysis.
First we have spam. This is a mass marketing email campaign. You sign up for one thing that you are interested in on the web, and low and behold you have 30 emails in your inbox. To me this is not only annoying, but I look at these email with disdain. I would NEVER sign up based on a spam email. The vast majority of these so called programs are looking for you $29.95 “donation”. After all, you can’t expect to open a business and become successful for free now can you? Or maybe they claim it is a way of weeding out those prospects who are not really serious about their own business. Either way, they pull enough prospects who pay the initial fee and they are making some serious money. Let me be honest here. If you were going to start a business, would you blindly pay someone money to buy the business or start your own business? I think not. You would research the area, find out what the demand is, figure out how to make a product that is better than your competition, market your product, and the most important, provide flawless customer service. As a business owner you must be a leader. It doesn’t matter what business or opportunity you decide on. If you have the mindset of being a “worker bee” and not the queen, you will have a very difficult time succeeding. What do I mean by that? Well, some people are natural leaders, some people are natural followers. Some people are in the middle. Most of us in fact. So the question is, will you transition into the role of a leader? In my experience, the ones who decide to lead will be successful. There are many ways to make money on the internet. There are many ways to make money in your own community. Find something you absolutely enjoy and do it well. Know your subject matter. Become an expert in it. And start providing the products and services you would want to receive. It will not happen overnight. You will get discouraged. You will have failures. However, if you have one success for every ten failures you are on your way.
This brings me to MLM or MultiLevel Marketing. There are so many MLM programs I don’t know where to start. The Grandaddy of them all AMWAY! Let me say this about Amway, they are a company who has incredibly good products. They encourage their distributors in every way possible. I know from first hand experience they have a culture of spirituality. They want you to succeed not only so they will succeed, but because they have a genuine heart for you to succeed. The biggest obstacle to overcome is their old reputation of buying a basement full of soap products, and never being able to sell them. There are many many other MLM companies. One of the things that frustrates me to no end, is that they hide their products inside some marketing hype. They have an ad on the radio or online websites which promote starting your online business. You don’t even know what the product is, but you can duplicate their success by joining and working 2-3 hours a week. I think this is very deceptive and ultimately once you find out that it is a clever online storefront for a 30 year old product, it kind of takes the wind out of your sails. So MLM. Is it good? It can be. Is it legitimate and does it promote a good product? Some of them do. Will you go from rags to riches in MLM? That depends on whether you transition into the role of a leader. If your “heart” is into it, and you truly have the desire to help others as you also help yourself, if you go at it unashamed and work everyday and don’t lose site of the goal, you can have what you desire out of your MLM business. This is true for any other business you decide to pursue.
Next, let’s talk about online surveys. I have looked at so many of these programs, it’s hard to count them all. Many of them are nothing more than a company saying you will get free merchandise for taking online surveys. Most programs you have to “participate” in sponsor offers. Let’s boil it down. SCAMS! You have to provide your credit card, accept three “offers” which can be costly, and of course if you don’t like them you can get a full refund. Ummmm try getting your money back. Stay away from these. Go to their website and always read the terms of the agreement. You will be shocked what you can find out by reading the terms for 2 minutes. This brings us to legitimate online surveys. I know that there are some good ones. The only one I found is opinionoutpost.com They do pay you to take legitimate online surveys. The more you take and complete the more opportunities you have for more. This is definitely not a get rich quick scheme. You will not make a lot of money, but I suppose you can make an extra $100.00 a month potentially if you work at it. My estimate may be a little high, although I have tried it and have $25.00 in my account there.
Now let’s talk about Government Grants. This is an absolute shame. We are all struggling right now. The future is uncertain. I am sure you know at least one person who is affected by this economy. But to prey upon people when they are at there most dire moment is a travesty. Again, we have people looking to exploit and take advatage of your situation, and provide false hope. If you want to find out about loans and grants, go to www.us.gov there is a link right there for legitimate funding opportunities.
In conclusion let me say this. We are an amazing people. We have an amazing country. There is opportunity everywhere. Learning how to recognize those opportunities, evaluate the risk and reward, and take decisive actions is where we many times fall short. The easiest way to lose the game is to not play it. Look at the opportunities, whether online or not, and evaluate with a critical eye. Never start a business out of pure desperation. We may be desperate at times, but that doesn’t mean we have to throw logic out the window. Evaluate your opportunity just as if it were a brick and morter business in your local community. If you make the decision to go forward, put your all into it. Everyday. Read books from authors who are successful. Talk to people who have been successful. Not those trying to sell you an ebook, who are only successful if you buy it. If it is a local business or an online business, join your local chamber of Commerce. Network with others. Brainstorm. Promote your business locally as well as online. Work at it everyday, and you will be successful.
Top 10 tips to make your computer safe - Internet Safety
Posted by DIGG in internet safety on April 14th, 2009
Here are 10 ways to make your computer safe on the internet in no particular order!
1. Keep all of your Anti-virus, SpyWare, and Windows updates current. Here is the Security product I use
2. Have a Firewall running like Zone Alarm
3. Stay away from “Free” Music download sites. These are infested with virus and spyware programs because you are actually downloading them from other users hard drives.
4. Setup a dummy email account with Yahoo or Gmail or one of the other free email providers. When you provide your address for promotions or special offers, use this account instead of your primary email account. This way you check it online and don’t download things to your local computer.
5. Setup either rules for your email client as in Outlook etc..and/or have a spam filtering program installed.
6. NEVER provide your cell phone number. I would go a step further on this. Unless you know exactly who you are dealing with never provide any phone number to a website.
7. Never provide Social Security numbers, Bank Account numbers, or any other sensative personal information unless it is a Website you implicitly trust like Amazon.com.
8. When purchasing items online, always use a service like PayPal. They protect your information, and it will be much less likely that your identity will be stolen.
9. If you receive an email from a financial institution, and it provides a link to reset your password or any other account information, shade the link and look at the bottom of your browser to see where the link goes. If it is some other site, don’t take the bait. You can also hit reply to all, to see what the return email address is. If you are going to a bank, and the reply email is to a gmail account do not follow the link. Don’t send the email, just discard it.
10. When purchasing something or providing confidential information to a trusted website, make sure the address starts with HTTPS:// The “S” at the end of the http signifies that you are on a secure site. This is extremely important. Even if you are going to a trusted site, if they do not have a secure site anyone with uilities to “sniff” the network will see all of your information.
I welcome all comments.
Phishing email scam HSBC
Posted by admin in internet safety on February 27th, 2009
This morning I received an email from one “Thomas Williams”. It was obviously a phishing scam, however for the benefit of my blog and exposing (At least to some extent) the scam, I did a little investigating. The contents were the typical scam and phishing expedition I will list them below, however, it is the same old tired story of funds from a deceased client and a transfer to a private account no one knows about. Somehow I was the closest fit to a next of kin! How special. Isn’t that amazing? What good fortune! He must have really done some incredible detective work to get my name and email address. Oh wait….it was to “undisclosed recipient”. Well at any rate I am sure he worked awfully hard to find me! He spoofed an email account, so the email came from t.williams@hsbc.com. This is extremely easy for a scammer to do. When an email like this is sent they make their living by trying to make it look legitimate. Phishing scams are scary because some will even direct you to a website that looks like the genuine article. It could be a bank or an insurance company or a host of other types of businesses, all intended to get you to provide banking information, as well as, usernames and passwords. Don’t be tempted. If someone offers you ten million dollars and the “Prize Patrol” doesn’t come with camera’s and flowers, IT’S a SCAM! Most people will ignore them, some will get sucked in (A very small percent), and some will report it. Remember this is a numbers game to them. If even a fraction of a percentage of people respond to the email or phishing scam, it may result in many thousands of dollars to these lowlife’s. Here is what I did. I contacted HSBC via a link to their security team I found on their legitimate website. I looked at the email and clicked the button called “View headers”. this shows information about where , when, and by who this email originated. I will paste it below, however, you will see that the respond to field was not t.williams@hsbc.com but rather williams_hsbc@yahoo.com.hk. Hmm….notice difference here? The moral to the story? If it looks to good to be true IT IS! I will paste the email I sent to HSBC which includes the original header as well as the email below for you to examine. Hope this helps prevent someone from being ripped off….AGAIN!
I recently received an email scam and wanted to pass it along to you. I am a network engineer with many years of IT experience, and wanted to give you a heads up. Below is the header from the email, and below that is the actual contents of the email. Sorry it is so long.
Return-Path:
Received: from cdptpa-mxlb.mail.rr.com ([10.127.255.83])
by cdptpa-imta07.mail.rr.com with ESMTP
id <20090227015821.LCVA19682.cdptpa-imta07.mail.rr.com@cdptpa-mxlb.mail.rr.com>
for
Return-Path:
X-Cloudmark-Score:
X-RR-Connecting-IP: 76.74.187.83
Received: from [76.74.187.83] ([76.74.187.83:32824] helo=vps.commercialsonline.ca)
by cdptpa-iedge03.mail.rr.com (envelope-from
(ecelerity 2.2.2.34 r(26260M)) with ESMTP
id 1A/F2-08694-DB847A94; Fri, 27 Feb 2009 01:58:21 +0000
Received: from localhost ([127.0.0.1])
by vps.commercialsonline.ca with esmtpa (Exim 4.69)
(envelope-from
id 1Lcrwh-0002co-UX; Thu, 26 Feb 2009 17:55:24 -0800
Received: from 80.255.59.242 ([80.255.59.242]) by www.infinityvideo.ca
(Horde MIME library) with HTTP; Thu, 26 Feb 2009 17:55:20 -0800
Message-ID: <20090226175520.4wjdu2oh34so0wk0@www.infinityvideo.ca>
Date: Thu, 26 Feb 2009 17:55:20 -0800
From: THOMAS WILLIAMS
Reply-to: williams_hsbc@yahoo.com.hk
To: undisclosed-recipients:;
Subject:
MIME-Version: 1.0
Content-Type: text/plain;
charset=ISO-8859-1;
DelSp=”Yes”;
format=”flowed”
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
User-Agent: Internet Messaging Program (IMP) H3 (4.1.6)
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - vps.commercialsonline.ca
X-AntiAbuse: Original Domain - nycap.rr.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - hsbc.com
THOMAS WILLIAMS
undisclosed-recipients:;
Subject:
Priority: Normal Date: Thursday, February 26, 2009 8:55 PM Size: 6 KB
Dear Friend,
Good fortune has blessed you with a name that has planted you into the center
of relevance in my life. I would respectfully request that you keep
the content
of this mail confidential because of its nature and respect the integrity of
this information.
First of all I’ll like to introduce myself and status, I am Thomas Williams,
staff of International Private Banking at HSBC Bank London. I am
contacting you
concerning a deceased customer and a financial portfolio of $8.5m United state
dollars, which he placed under HSBC Bank managements two years ago for turn
over on his behalf.
As the Chief Operations Officer of the private banking sector, I
encouraged the
deceased on his arrival to our bank on various growth of fund with prime
ratings.The favoured route in my advice to him was accessing datas on 6000
traditional stocks and bond managements.Based on my advise, attractive margins
accrued profit and interest stood at over $10m United state
dollars,this margin
was not the full potential of the fund but he desired low risk guaranteed
returns on investment. Early 2006 my client asked that the money be liquidated
because of an urgent investment requiring cash payments here in United
Kingdom,
and that the liquidated fundbe deposited in CORPORATE SECURITIES CO, a
security
consulting firm based in London who are specialist private firm that accepts
deposits from high net worth individuals and blue chip corporations
that handle
valuable products and undertake transactions that need immediate access to
cash. This order was given to me in anticipation of his arrival from Norway
later that week, this was the last communication we had.
Sometimes this year I got a call from CORPORATE SECURITIES CO. informing me of
the inactivity of the portfolio, since I was the only one who knew about the
deposit, I immediatly passed the task of locating my client to the Internal
Investigation Department of HSBC, which now revealed that the person
who suited
his description was decleared dead of a Heart attack in Canne, South
of France.
And in line with banking internal processes for account holders who
have passed
away, an investigation was meant to be launched to contact a possible
surviving
NEXT OF KIN to come forward as beneficiary of the fund but
unfortunatly when my
client came petronizing our services, in his bio-data form, no next of kin was
listed neither was there a TESTATE. My client only used numbers and codes to
make the account he opened with us anonymous.
At this juncture, i’ll like to unravel the true position of this transaction,
CORPORATE SECURITIES CO,has request for statements of claim from me, and I
alone knows of the existence of the deposit, for as far as HSBC Bank is
concerned the transaction with our late client concluded when I sent the fund
to the security firm, all outstanding interactions in relation to the file are
just customer service and due process. The security firm has no single idea of
what the history or nature of the deposit is, they await instructions to
release the deposit to any party that I nominate as the beneficiary of the
fund. You share similar details to the late fellow, I am prepared to place you
in a position to instruct Corporate Securities Co. to release the deposit to
you as the NEXT OF KIN.
Let me know your true interest in this pending transaction so as to ascertain
the proceeds, and I assure you that I could have the deposit released to you
within few days. I implore you discard this mail if you find no interest in
this transaction, and if my offer is of no appeal to you, please dont be
vindictive and destructive just delete this message and forget I ever
contacted
you. Finally, I am sending you this mail without a measure of fear as to what
the consequences, but I know within me that nothing ventured is nothing gained
and that success and riches never come in a platter of gold. This is the one
truth I have learned from my private banking clients.
Do not betray my confidence, if we can be of one accord, we should plan a
meeting soon.
I await your response.
Thomas Williams.
Virus Spyware/Grayware Malware Internet Safety and Security
Posted by admin in internet safety on February 26th, 2009
Here we go Again! Case and point. If you think you are immune to a Virus or Spyware, Grayware, Malware etc…YOU AREN’T! Yes I woke up this morning rebooted my laptop, everything was running Slooooooow. Internet Safety is something I should know after all. And although I practice what I preach, and have the appropriate applications running, Firewall, Virus and Spyware protection, I obviously went to the wrong site or downloaded from an author that was not trusted. I am currently running Trend Micro’s House Call which I spoke about in my last article, Read it here,
and it has already detected several Spyware programs.
Remember, this does take quite sometime to run. Again, if you have problems logging in you can hit your F8 key while your PC starts to boot and a menu list will appear. Choose Safe Mode with networking. This loads the most basic components of Windows without (hopefully) the programs that are causing the issue. Internet Safety is something you continually have to be diligent in your efforts to combat. Some of these Virus, Malware, Adware programs can do quite a number on your computer and local files This brings me to my next point. Backup your computer. It is extremely important. Not just as a method to protect against losing data from virus programs or to practice Internet Safety, but also as a defense against hardware failure. Hard drives absolutely fail. I have seen it over and over with clients. They are always somehow surprised that it would fail. Hardware does fail and you can and should protect your data for just such an event. I will continue to run the diagnostic tools I mentioned from Trend Micro as well as my own Virus scan software on my local PC which is also Trend Micro and post later to share results with you. UPDATE: 2/25 Running House call and my local Virus client resolved all of my issues. There were 2 Malware programs which were removed. One of the things I was able to do using a microsft utility in XP was run msconfig.exe If you go to start-> Run-> msconfig, you will see:

If you go to the startup tab, you will see a list of applications and files that run at startup. Go through the list, most will show the application folder where it resides. If some look questionable, disable them. Example: One may be “Realplay” and in the file location it will show you something like c:\program files\real player\etc.. You know this is valid because you use real player, and it is installed. Now if you see a startup file with no information, no file location, and you don’t have any idea of the application, uncheck it. Once all of the questionable startup options have been disabled you click ok, and reboot. I find that many times the offending file will be disabled, and at that point you can go ahead and run House Call and/or your local virus scan. Another word of advice. Before you bring your computer to one of the computer “Superstores” try some of these suggestions first. To recap, if your computer will not boot, and you think you have a Virus, Malware, Spyware etc…Restart your PC, hit the F8 key several times, select WNDOWS SAFE MODE WITH Networking and run House call, and then your local virus scan software. You can also look at the msconfig utility and deselect some startup options that may be suspect. If all else fails find a local technician with good credentials. One of the big stores hire PC Tech’s for 10 dollars per hour. They do not have the experience, nor will they take extra time to try and resolve the issue. The problem becomes one of value. For my clients I may work on a computer on and off for 6 hours resolving an issue, saving files and data etc…I multitask and give them a break on time. I do this because if I merely worked on a stopwatch, I would be too costly for a customer to resolve their problems. It would be easier for them to buy a new computer. At one of the big stores, not only do they not have the expertise, but they will not go the extra mile (Or several miles for that matter) to fix the problem and restore your data.
Internet Safety- Parents guide
Posted by admin in internet safety on February 13th, 2009
We’ve all heard it. Limit our children’s time on the internet. Have the computer in the main room, not their bedroom. Make sure they don’t reveal personal information whether it is on MySpace, face book, IM, Email. “Know where they are going”. All of it is great advice. Most are common sense. And we all do that as a matter of course (OK Tongue and cheek on that one). The problem is if you are one of the thousands of parent soldiers out there who like all of us, work, sometimes multiple jobs, clean, cook etc…. It is hard enough just trying to keep an eye on your children’s homework and school activities. If you are a single parent, that complicates it even further. I can tell you that I have a hard enough time with the school work, forget about trying to “monitor” internet usage. Going on school websites, making sure they have assignments in, trying to figure out the “new methods” of doing math. Isn’t that wonderful? Everything you learned as a kid in school, throw out the window. “We have a new way of teaching”! Having said that, this is a great way to monitor internet usage. It is easy to use, affordable and something I would recommend. PC Tattletale!
There are also boundary’s we are afraid to cross. How much “snooping around” constitutes invading your children’s privacy? Remember, Internet safety it the most important thing here. Personally I say there are very few lines you shouldn’t cross as a parent. That is why I wrote this Internet Safety Parent’s guide.The old Ronald Reagan statement comes to mind, “Trust but Verify”. When your children were small, and wanted to touch fire because it looked so cool, did you let them get burnt, or did you watch what they were doing and prevent them from being harmed? They had absolutely no idea that fire would burn them. Just as toddlers don’t have a clue that fire may burn them, pre-teens and teens think that the internet can’t “burn” them. I think all of us as parents know this is not the case. There are many ways to get burnt on the internet.
For many parents, particularly those of us who have not “grown up” on the computer, it seems like a daunting task to try and understand the various social networking sites. IM and email, ok that’s easy, you send someone a message. Although, let’s take a closer look at messaging and email. When your son or daughter sends an IM or email, who are they sending it to? What is their screen name? Are there any revealing aspects of the screen name? Is it dsmith3695@yah.com? Or AOL or any other IM or email site? Immediately, someone knows they are Dave, Don, Danielle Smith etc…..Additionally they probably have surmised that 3695 is their birthday. What do they know so far? Well, they know he or she is 13 and their last name is Smith. What can or will they do with that information? I don’t know, probably nothing. My point is while the vast majority of the time there is probably nothing to worry about, but taking a simple step to ensure that there are no revealing traits in a screen name is prudent. The same goes for any screen name, whether on IM, Email, Face book, MySpace.
Okay, admittedly the last section would qualify for one of those common sense things I discussed in my opening statements. However, I really do believe this is important, and I also believe it is very common to see screen names with personal information in them. Again, personal information on the social networking sites is extremely important. It is literally out there for the word to see. It is very easy to post something on a networking site that you are excited or proud of. “We just won the High School league championship for baseball in St. Louis. Our team the Blue Rays beat the Pirates 10 to 7. Jack Smith our pitcher almost had a shutout.” Seems very innocent, and it IS! However, just by taking out the St. Louis reference and referring to the pitcher as only our pitcher takes out anything that could reveal names and locations.
Now that I have either bored you to tears or made you feel like you are in the middle of a horror movie, lets look at some things that we can all do as parents, which are neither time consuming or too intrusive. First and foremost talk to your kids and whenever possible glance over and take a mental note of what sites they are on. When they are not around look at their history in Internet Explorer or whatever browser they are using. You may find that they have a link in history to a webpage on one of the social networking sites. Look at it. Determine if there is anything inappropriate or revealing. I should also note that there are many personal sites that may cyber bully or taunt other children. This is becoming an increasingly dangerous issue. We have all heard on the news over the last few years of students being harassed and taunted on these sites. It can have serious consequences. There have been suicides, beatings, etc… as the result of these sites that pick on or single out someone. You may come across someone else’s webpage in the history that has derogatory statements about your child. This means that your child is aware of it, and you need to address this immediately. Some kids may be smart enough to clear their history. This is not a problem. While some kids figure out that by clearing the history allows them some privacy, most do not know that you can look at their temporary internet files. These are called cookies. There will also be cached pages or stored pages. You can click on them and see the stored pages. The cookies are text files. There are various types of cookies. Many sites use them to identify an individual who came to their site. If you go into Internet Explorer and click on tools and select internet options you will get a dialog box that comes up. On the General tab select settings and when it opens select view files. You will see a folder of all of the cookies and cached pages as well as pictures etc… These cookies will have the name of the site that they visited. This is one way to determine what sites your kids have been on.
Another method of gathering information is to go into their yahoo or AOL IM application. In Yahoo, you turn on archiving. You will then be able to see who they have been talking to and what they were talking about. Most times the application is set to automatically logon. Logon with their account and under preferences turn on Archiving. You can then go to view archives in the future to see the messages. Yes I UNDERSTAND! Sounds sneaky right? Maybe it is. Maybe I am old fashion. The more we know about where are kids are going, the easier to identify the potential dangers. In AOL I believe they have a setting which turns on logging. It is essentially the same thing, however, if memory serves me, you can actually specify the directory you want the log files saved in. For instance My Documents on your account is a great place to store them. You simply browse to C:\documents and settings\username\documents
Next let’s talk about an area that is not specific to children or adults, Antivirus, antispyware, and Firewall applications. As a network engineer (Computer Geek), I cannot tell you how many times computers are compromised because of either the lack of these types of programs, or the fact that they have not been updated. None of us want to pay costly subscriptions for the software updates. I will be following up on this, with a list of these programs that are absolutely free! If you have a firewall program installed and running, I would encourage you to view the statistics. Most programs will allow you to see how many times intruders were blocked from your computer. I PROMISE you, this will be an eye opener. You will be amazed at how many times in an hour, that other computers on the internet try and access your computer. They do what are called “pings”. They have automated programs that send a packet to a vast number of computers. Some of the computers “respond” or reply if you will to these packets. If you have a firewall running, they will block those packets so your computer never sees them, thus will never respond to them. If you don’t have a firewall running I would suggest Zone Alarm
Keep Evil Away From Your Computer Responding to a ping is not harmful, however, when some of these malicious hackers do get a response, they assume you have no firewall running and will attempt to hack into your system. If they do this, they can install any number of nasty little programs. Some will log your keystrokes, and obtain anything from credit card numbers, to passwords, to other personal information. It is crucial to have these applications running. They sometimes install a program which will then turn your computer into a robot for them. Once this is done, they can use your computer to infect many other computers. Enough said. Install Antivirus, Spyware, and a Firewall. If you are in the unfortunate position of having your computer compromised, and are still able to logon either normally or in safe mode, an excellent tool on the internet which is free is called House call by Trend Micro. Go to www.trendmicro.com and you will find a link to house call. This will analyze your computer and remove any viruses, Trojans or spyware on your computer. This program may take several hours, but it is worth it. I have used this tool many times, and it has literally saved my customers hundreds of dollars, as well as the headache of losing data, and having to reinstall all of their programs.
Back to the kiddies’! I would suggest that either you have only one account on the computer or at the very least, do not allow your kid’s accounts to be password protected. I would also tell them you will allow them to go online and have an IM screen name, providing you know the passwords to whatever accounts they have. They may protest, but be strong. Tell them you trust them, however, there are a lot of dangers on the internet and you need to protect them. Tell them it is your job as a parent to keep them safe. They will hate it! LOL. You will find though, that given the choice of access to the internet or no access will be determined based on these conditions, that your child will gladly give up the goods and allow you to know what their passwords are!
In closing, I have literally only scratched the surface on what you can do to protect yourself and your loved ones and by so doing provide a good and safe online experience. I plan on posting another blog on additional ways to make your computer as safe as possible. I will also provide links to many of what I consider to be good reputable software programs and websites. Some of them will be free, some will cost money.
About me: My name is David Gerke, I have been in computers and networking for about 12 years. I started off by getting a certification called A+. I then worked at a local computer company building computers from scratch. Over the years I have obtained many certifications for everything from Microsoft to IBM and other network hardware manufacturers. I also do consulting to individuals and businesses for their computing needs. I don’t claim to be a “guru” however; I have many years of practical experience and application of different technologies. If you have any questions, please feel free to ask. If I do not know the answer, I will get you the answer. Please feel free to comment on this information. Now go out there and get snooping!



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